How a commission works
You can write to me even if your idea is still vague. I usually reply within two days, we prepare a questionnaire together and I show you the sketch before moving on to colour.
What if I am not sure what to ask for?
Write to me what you have in mind, even if it is only the subject or the occasion.
Then we prepare a questionnaire together, to understand what the work is for and how you would like to see it finished. You tell me what you would like and what you would rather avoid, with yeses, noes and maybes. There is room for your wishes on style too.
We also talk about materials: I suggest several and answer every question you have.
I work so that the piece becomes a memory and gives form to the emotion you have in mind, with respect for your convictions.
What you need to provide, how long it takes and the starting price change with the type of work.
The process
From the conversation to the work
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Talking about the idea
Tell me what you would like, I reply with a proposal and a quote. Up to here you commit to nothing.
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Deposit and timeline
The deposit confirms the order, and the agreed timeline starts that day.
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Sketch for approval
I start painting only after you approve the sketch.
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Finished piece and shipping
You see the piece in photos, and after the balance I ship it insured.
Frequently asked questions
Ordering and payment
How do I pay?
In two parts, by bank transfer. The deposit (caparra confirmatoria) confirms the order, and I order the materials and start the sketch. You pay the balance when the piece is finished and you have seen the photographs, before shipping.
How long does it take?
A 20×25 cm icon takes about two weeks in vinyl tempera and up to a month in egg tempera, a large piece or a set longer. I count the time from the day the deposit arrives and write the exact date in the confirmation letter. It also depends on the materials, which I order specifically for your piece.
What if I change my mind after ordering?
You can cancel, but I keep the deposit, because it covers the materials bought for you and the work already done. If I am the one who can't finish the piece, for a reason beyond my control such as illness, you choose whether to wait or get the deposit back.
Do I get an invoice?
Yes, one, for the full price of the piece. The deposit you already paid is part of that price. You find it printed in the parcel and, if you like, I also send it by email. To issue it I need your name, surname, tax code and address.
The sketch and the piece
Can you paint from a photograph?
Yes. I take the likeness from the photograph, but I don't copy it: I build the composition myself and show it to you in the sketch.
What if the sketch doesn't convince me?
Tell me what to change and I redo it. Two rounds of changes are in the price, each further round costs €25. I start painting once the composition convinces you.
What if I don't like the finished piece?
If it doesn't match what we agreed on size, materials or sketch, I correct it: the two-year legal guarantee applies. A piece painted according to the sketch you approved I can't take back just because you don't like it. For work made to order the law excludes the 14-day right of withdrawal for distance purchases.
Can the icon be blessed?
Yes. I suggest taking it to your parish, so the priest can bless it according to the rite of your Church.
Shipping
How much is shipping?
What the courier charges, insurance included, with no mark-up. I tell you the amount together with the balance. Packing is included in the price of the piece, and when I ship I send you the tracking number. I ship across the European Union; outside the Union any customs duties are paid by the recipient.
What comes with the piece?
The certificate of authenticity, which comes with every piece, and care instructions. For delicate materials such as pastel I add a dedicated sheet.
What if the piece arrives damaged?
Until delivery the risk is mine. Photograph the packaging and the piece and write to me, ideally within 48 hours. Then I restore it, paint it again or refund what you paid, and I handle the claim with the courier.
Tell me what you have in mind.